At a Glance
Cancelling an appointment removes it from the diary, frees the slot for another client, and records the cancellation against the client. ClinicSoftware.com lets staff or clients cancel, and can prompt a waiting-list client to fill the gap so the slot is not lost.
How do you cancel an appointment?
You open the appointment and cancel it, which frees the slot and records the cancellation on the client's record. ClinicSoftware.com updates the diary instantly.
What happens to a cancelled slot?
The freed slot becomes available again, and if you run a waiting list, ClinicSoftware.com can offer it to a waiting client so the time is filled rather than lost.
Frequently Asked Questions
How do I cancel an appointment?
Open it and cancel; the slot frees and the cancellation is recorded on the client's record. ClinicSoftware.com updates the diary instantly.
What happens to the freed slot?
It becomes available again and can be offered to a waiting-list client so it is not lost.
Is the cancellation recorded?
Yes. It is logged against the client, so repeat cancellations are visible.
Can clients cancel themselves?
Yes, where enabled, clients can cancel via their confirmation, freeing the slot automatically.
How It Works in ClinicSoftware
01
Open the appointment
02
Cancel it with a reason
03
The slot frees in the diary
04
Offer it to a waiting-list client
Le disdette sono una parte inevitabile della vita clinica — ClinicSoftware le rende semplici e sicure. Registra il motivo della disdetta, applica una penale per disdetta tardiva se previsto dalla tua politica, libera immediatamente lo slot per la riprenotazione online e invia automaticamente una notifica al cliente. Ogni disdetta viene registrata con un motivo e il membro dello staff che l'ha gestita.
Cómo Funciona
01
Öffnen Sie den Termin im Kalender und wählen Sie Termin absagen
02
Scegli un motivo di disdetta dal menu a tendina e aggiungi una nota facoltativa in testo libero
03
Si la politique d'annulation s'applique, choisissez d'appliquer ou non les frais d'annulation
04
El espacio se libera para reservas en línea y el cliente recibe una notificación automatizada
Características Clave
Registrazione del Motivo della Disdetta
Option de frais d'annulation tardive
Libération instantanée de créneaux
Notificación al Cliente
Alerta Automática de Lista de Espera
Registro di Controllo
Integração de Relatórios
No-Show-Kennzeichnung
Profi-Tipps
Establecer una política de cancelación clara y hacerla cumplir consistentemente a través del sistema para cada reserva
Usa la lista de espera para ofrecer automáticamente espacios cancelados a clientes en espera antes de liberarlos en línea
Seguir las tasas de cancelación por terapeuta y servicio para identificar áreas de mejora operativa